SIR30216

Certificate III in Retail

Study Method Online
Provider Open Colleges
Start Date Enrol anytime
Open Colleges
  • This is a fee-for-service course, government funding is not available. Payment plans are available
  • Only Australian Citizens and Residents can apply for this course. Limited visa holders can be accepted pending a VEVO check. We are not CRICOS registered and cannot accept Subclass 500 visa holders
  • Guaranteed work placement included

Course overview

Get ready to deliver excellent customer service with our nationally recognised SIR30216 Certificate III in Retail. Arm yourself with industry essential skills to engage the customer, work as part of a team, manage feedback and complaints, and deliver quality customer service. Transform yourself into a qualified and confident Customer service specialist today.

Who's It For?

This course is perfect for people with no experience in sales, but would like to kick start a career in the retail Industry.

You will build your knowledge from the ground up, equipping yourself with a solid set of entry level skills that you can use to launch your career when you graduate.

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note – limitations do apply. 

Job outcomes

  • Cashier
  • Customer Service Representative
  • Retail Assistant
  • Retail Supervisor
  • Sales Assistant
  • Sales Team Leader (Retail)
  • Team Leader

Want to see more job outcomes and how your future could change?

What you'll learn

During the course, you will learn how to:

  • Build customer relationships and loyalty
  • Engage the customer
  • Sell to the retail customer
  • Assist with customer difficulties
  • Organise and maintain the store environment
  • Work with diverse people
  • Work effectively in a team
  • Work effectively in a service environment
  • Advise on products and services
  • Purchase goods and services
  • Identify and respond to security risks
  • Contribute to workplace health and safety
  • Maintain personal health and wellbeing

Study method

  • Online
    Online delivery - online course content with the exception of assessments and work placement
  • Blended
    Blended delivery - both online course content and partial face to face requirements
  • In-class
    In class delivery - predominately face to face course content conducted at a specific location
  • Virtual
    Virtual Delivery - Live and interactive classroom-style learning conducted completely online

Duration study load

  • Self-paced – maximum of 12 months
  • Recommended hours per week: 16h

Delivery

  • Online with Work Placement

Entry requirements

Entry requirements may vary depending on the course. In general, you must be at least 18 years old to enrol. If you’re under 18, you’ll need permission from a parent or guardian.

Please note: This course is not available to student visa holders.

To find out more about the specific entry requirements for this course, download the course guide. If you have any questions or would like guidance on whether this course is the right fit for you, feel free to get in touch.

Find out more about the entry requirements for this course

Work placement

Duration

This course contains a minimum of 120 hours of work placement.

What are the benefits?

  • By undertaking a work placement you’ll get a chance to put the knowledge you’ve learned on your course into practice

  • You’ll also develop practical, on-the-job skills and could make contacts that could help you find a job once you graduate

  • Work placement is often the most rewarding part of a student’s course. Working face-to-face with clients and colleagues in your chosen field makes a huge difference to your career confidence

If you’d like to learn more about the work placement component of this course, get the course guide for further details.

How do I find a work placement?

  • Spend your time studying and let Open Colleges organise your work placement for you. In partnership with leading provider SkilTrak, we have introduced Guaranteed Work Placement to provide you with real-world experience in your dream career that’s close to home. Enquire now to learn more.

Recognition of prior learning

We understand that you may already have many skills and areas of expertise that you have obtained in different ways and these are recognised through our Recognition of Prior Learning (RPL) process.

Our Credit Transfer & Recognition of Prior Learning Policy, available in the Key Student Information section of our website, provides more information about our RPL process. Alternatively, you can contact an Enrolment Consultant to discuss your RPL options.

Assessment

  • Multiple choice Quiz

  • Role plays

  • Work Placement

  • Written assessments

Materials

Your learning materials are accessed through our online platform OpenSpace. These learning materials include 

  • Learning content 

  • Media 

  • Additional resources 

  • Learning activities 

  • Self-checks 

Subjects

Core Units
SIRXWHS002Contribute to workplace health and safety
SIRXHWB001Maintain personal health and wellbeing
SIRXIND002Organise and maintain the store environment
CHCDIV001Work with diverse people
SIRXCOM002Work effectively in a team
SIRXIND001Work effectively in a service environment
SIRXPDK001Advise on products and services
BSBPUR301Purchase goods and services
Purchase goods and servicesBuild customer relationships and loyalty
SIRXCEG001Engage the customer
SIRXSLS001Sell to the retail customer
SIRXCEG002Assist with customer difficulties
SIRXRSK001Identify and respond to security risks

Want more information about the subjects for this course?

Payment options

  • Pay upfront – receive big savings on your enrolment
  • Pay as you go – get started today and pay off while you study
  • Unlock our exclusive monthly promotion for this course and study for less – enquire now!

Find out more about the payment options for this course

About Open Colleges

Open Colleges puts you at the centre of everything we do. As an institution, we measure our success in the success of our students.

We have more than 125 years of experience in distance education, and this has given us the time to perfect the ways we deliver education and training to people across Australia. In the last decade alone, we’ve helped more than 450,000 students reach their potential.

We understand the needs of adult learners. That’s why we created OpenSpace, our world-class online learning platform that gives you complete flexibility and control to study whenever and wherever you are. OpenSpace provides you with access to learning resources, expert trainers and assessors, a superior support network and the opportunity to connect with other learners just like you.

Our nationally recognised courses could help you launch, change or accelerate your career. Now is the time to make your next move. With Open Colleges, everything could happen.

Open Colleges Pty Ltd is a Registered Training Organisation (RTO 90796)

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  • Pricing and payment options
  • Start dates
  • Subjects
  • Study method
  • How to get help and contact information
  • Everything you need to know before enrolling!

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