IT Support Pro Package

Study Method Online
Provider Lumify Learn
Recognition Nationally Recognised Training
Start Date Enrol anytime
Lumify Learn

Comprehensive training pathway combining certification, hands‑on labs, and practical learning aligned to industry needs

Course overview

Qualification. Certification. Experience.

Start building practical tech skills with the IT Support Pro Package from Lumify Learn. Designed for aspiring IT professionals, this program provides a structured introduction to core IT concepts, troubleshooting techniques, and support skills used across modern workplaces.

Whether you’re looking to enter the technology industry for the first time or formalise your existing knowledge, this pathway helps you develop the confidence and technical capability needed for entry-level IT support roles.

The IT Support Pro Package brings together:

  • ICT30120 Certificate III in Information Technology

  • ITIL® 4 Foundation certification

  • Practical AI Skills in the Workplace

  • Lumify Edge Job Placement Program

15-16 months | +12-week internship | Start ASAP | 100% Online Learning

Who's It For?

This program is suited to individuals who:

  • Want to begin a career in IT

  • Are looking to build foundational technology skills

  • Enjoy problem-solving and working with technology

  • Want a flexible online learning option with structured support

Job outcomes

  • ICT Technician
  • Help Desk Support
  • ICT Support Officer

Want to see more job outcomes and how your future could change?

What you'll learn

Throughout this program, you’ll gain foundational knowledge across key areas of information technology, including:

  • Computer hardware and operating systems

  • Networking and connectivity fundamentals

  • Technical troubleshooting and problem-solving

  • User support and help desk practices

  • Cyber safety and basic security concepts

  • Cloud and modern workplace technologies

You’ll also build practical skills through hands-on activities designed to reflect real IT support environments.

Recognitions

Nationally Recognised Training

This is a nationally approved vocational course that is recognised throughout Australia

Study method

  • Online
    Online delivery - online course content with the exception of assessments and work placement
  • Blended
    Blended delivery - both online course content and partial face to face requirements
  • In-class
    In class delivery - predominately face to face course content conducted at a specific location
  • Virtual
    Virtual Delivery - Live and interactive classroom-style learning conducted completely online

Duration study load

  • 15 - 16 months

Delivery

  • 100% online learning

Course features

The IT Support Pro Package combines guided learning with practical skill development to help prepare you for the workplace:

  • Industry-aligned training content

  • Hands-on labs and practical exercises

  • Structured learning pathway for progressive skill building

  • Access to trainers and learner support

  • Preparation for recognised certifications (where applicable)

  • Flexible online delivery

Subjects

Supporting Clients and Systems
ICTICT310Identify and use industry specific technologies
ICTICT317Maintain standard operating environments
ICTSAS305 Provide ICT advice to clients
ICTICT313Identify IP, ethics and privacy policies in ICT environments
Configure and Support User Environments
ICTNWK309Configure and administer network operating systems
BSBXTW301Work in a team
ICTNWK307Provide network systems administration
ICTPRG302Apply introductory programming techniques
Cyber Security and Development
BSBCRT301Develop and extend critical and creative thinking skills
ICTWEB304Build simple web pages
BSBXCS303Securely manage personally identifiable information and workplace information
BSBXCS302Identify and report online security threats
Industry Certification
ITIL® 4 Foundation

Industry-recognised certification introducing IT service management principles used across organisations.

This certification develops understanding of how IT services are delivered, supported and improved.

When completed as part of the IT Support Pro Package, certification preparation is integrated within the structured learning pathway.

This allows learners to complete their certification up to 40% faster compared with pursuing certification independently.

Typical preparation time: approximately 25 hours

Practical AI Skills in the Workplace
Practical AI Skills in the Workplace

Short course introducing practical AI tools used across modern organisations.

Learners develop an understanding of how AI technologies support productivity, problem solving and decision making in real-world business environments.

Lumify Edge Job Placement Program
Lumify Edge Job Placement Program

The Lumify Edge Job Placement Program provides the opportunity to gain practical workplace experience through a structured internship pathway. This program supports learners as they transition from training into technology careers.

Want more information about the subjects for this course?

Payment options

Lumify Learn offers payment plans to support students through their financial obligations of studying. Two payment options are available: Full Fee and Payment Plan.

  • Pay upfront and receive a 10% discount

  • Fortnightly/Monthly interest fee payment plans are available

Find out more about the payment options for this course

About Lumify Learn

At Lumify Learn you get to study your way; from anywhere, at any time. Its industry-recognised qualifications aim for you to hit the ground running as soon as you graduate. Stretch your problem-solving skills with a forward-thinking course from Lumify Learn. These courses are taught by experts in their respective fields; they will share their skills and experiences from working in the IT industry and apply this to the concepts in your course. Together with your trainers, its Student Support Team will make sure you are supported each step of the way: guiding you through your subjects to lead you towards finishing what you started. You will also have access to a supportive online community of peers to fuel discussion over coursework and assessment pieces. You may be working remotely, but you’ll never feel alone.

Lumify Learn is a Registered Training Organisation (RTO #45994).

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Complete the form and learn about:

  • Pricing and payment options
  • Start dates
  • Subjects
  • Study method
  • How to get help and contact information
  • Everything you need to know before enrolling!

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